Terms and Conditions
Morning Grind Coffee Van – Terms and Conditions
Travel Levy:
Bookings located more than 20km from Mornington may incur a travel levy to cover additional fuel costs and barista travel time.
Venue Fees:
Our quotes do not include any additional fees your venue may charge for hosting external catering services. We recommend contacting your venue directly to confirm if such fees apply.
Quote Validity:
Quotes are valid for 14 days from the date of issue.
Booking Confirmation:
- An invoice will be provided upon confirmation of your intent to proceed with the booking based on the quoted amount.
- Your booking date and time will only be secured once full payment has been received.
Availability:
Availability is offered on a first-come, first-served basis. Bookings are confirmed only once payment has been made in accordance with our Payment and Refund Policy.
Payment and Refund Policy
To secure your event date and time, full payment is required at time of booking.
Cancellations for Standard Hire Services:
- Cancellations made more than 14 days prior to the event date are eligible for a 100% refund of the total invoice amount.
- Cancellations made within 14 days of the event date are non-refundable.
Payment Methods:
Payments can be made via bank deposit or credit card. Please note that credit card payments incur a processing fee of 2.2%.
Service Conduct and Equipment Policy
Conduct Towards Staff:
Morning Grind maintains a zero-tolerance policy for aggressive or hostile behaviour directed towards our baristas. In the event such behaviour occurs, and the issue cannot be resolved by the designated event contact, Morning Grind reserves the right to cease service immediately without issuing a refund.
Equipment Failure:
In the unlikely event of service equipment failure, we will make every effort to resolve the issue promptly. If the equipment cannot be repaired, Morning Grind will issue a full refund and provide assistance in finding an alternative supplier for your event.
